Altos de Chavon Village Holidays from AU$2,040

The room bathroom tub was very slow to drain making water stay in the tub overnight. The tub design is very poor, water gets all over the floor while showering. And water pressure was horrible. The power outlets on both sides of the bed did not work. The AC in the room was horrible too. The lowest we could set it for was 71 degrees F making it difficult to sleep at night. The staff and staff service was great everywhere throughout the resort. The concierge person Cesar was amazing. He made sure we had everything we needed. Food was great. The place has great potential, just needs to be updated (all bathrooms and bedrooms)

Very hospitable and great customer service.

Room was good. Clean. Comfortable. And actually upgraded, TWICE. So major kudos to the hotel for accommodating us with the room. When we checked in, they stated the room I had booked was not available for some reason, so they upgraded us to ocean front. So very happy with that. Only problem was that it had no hot water. We asked the hotel to fix it and they tried and tried and couldn’t fix it. They were kind of slow addressing it. Ultimately they upgraded us once more to a different room but even bigger! And nicer. Also on ocean front. So they did a good job in the end. The housekeeping was a bit questionable in that towels seem to be limited in the number of towels they give you but no big deal really. All in all, great experience. Just be prepared to walk, A LOT. The resort and absolutely MASSIVE in scale. Something like 15 pools, 15 restaurants and a beach that seems to stretch for miles. Never been to a resort this amazingly big. They do have shuttle services so if you don’t want to get your 10k steps a day in, which is very easy to do here. You can grab the shuttles which come around every 10-15 minutes. Food was pretty good too. Would recommend this hotel. Great for families.

Was a great sty. Would recommend

We loved everything about our stay at Bahia Principe Luxury Esmeralda! The staff is amazing! They are all so nice and so eager to make sure you have a wonderful vacation. We loved our swim up pool room because they do close all the pools at 6pm. That part is a little disappointing, however they use the large pool to put on excellent performances in the evening. The swim up pool rooms give you more time to enjoy swimming. The beach is beautiful with plenty of shade from beautiful palm trees and umbrellas. The water was a little cloudy when we were there but honestly I think it was from the small boats that were offering tube rides. I wish we would’ve walked further down the beach away from them to see if the water was clearer. The food was great! We bought Travelan off Amazon that we took before meals just to make sure we didn’t have any stomach issues from food or drinks. We never had any issues. The amazing smash burgers you can order via room service (even late at night) was my 9 year old picky son’s favorite food! He is still talking about those! I do recommend getting a small power strip that has extra outlets, USB, and C-ports. I actually had two and I put one in the bathroom and one in the bedroom. You will need it! Also, do carry-on and a personal item bag if you can help it. SO much easier through customs! Use portable vacuum seal bags! FYI, there is a lot more options for souvenirs at the airport when you leave than resort gift shop, cheaper too.